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Noticeboard

FLU VACCINATIONS -

This year there are 3 different vaccines:

1.    Patients aged 65 and over (as at 31.3.2020)  This vaccine is currently in stock and appointments available during the week and on Saturday 12th October.  There is the facility to book on-line as well over the phone.

2.    Patients aged 18 - 64 years with an AT RISK condition (such as diabetes, heart disease etc)  There has been a delay in this vaccine and it is due in surgery on 18th October. (limited supply) with a further delivery on 20th November.  There will be a clinic held on Saturday 23rd November.  If you have an appointment with the nurse for your review then check if the vaccine has arrived as we have ordered onbe for you.

3.  all children aged 2 to 3 years and children aged 10 - 17 in an AT RISK GROUP will have the NASAL flu.  The delivery for this is due 30th October and we will be running a special Disney themed clinic on Saturday 2nd November. 

ANy queries please ask one of the Care-Coordinators.   

Patient Participation Group - Join our patient participation group. We hold meetings at the practice on the 3rd Wednesday of every 2nd month at 6:30pm.  No booking necessary, you can just turn up on the day. dates for the year can be found on the Patient group link.

The surgery will be closed for staff training 1 - 6:30 pm on the 2nd Thursday of every monthPlease note the surgery will no longer re-open at 4:00 pm.  When you ring the surgery the answer phone will provide you with the contact number for Bardoc.

What should I do if I fall ill when I’m away from home?

If you are ill while away from home or if you are not registered with a doctor but need to see one you can ask to be registered as a temporary patient at a nearby GP practice for up to three months. This process allows you to make use of a local practice but still remain a patient of your permanent GP practice at home. However, after three months, if you still wish to access this practice you will be required to permanently register.

If you wish to register with us as a temporary patient simply contact the practice directly.

 

Appointment Triage

     CARE NAVIGATION

It is not always necessary to see a GP. A nurse practitioner, practice nurse, health care assistant or practice pharmacist, or another service such as an Optician or Community Pharmacy, may be more appropriate and for this reason our receptionists have now been trained to cover a more diverse role and will now be working in the practice as Care Co-ordinators. This is a role that is being introduced in ALL practices across Heywood, Middleton and Rochdale.

The purpose of this role is to advise patients and carers about the sources of help and advice which are most relevant to their reed. Active signposting is NOT a clinical consultation and it is not to make a diagnosis or plan treatment.

This new approach is not about denying our patients an appointment but actually using signposting for precisely the opposite motive – to make it easier for patients who need to see a GP to get an appointment, while shortening the time it takes to connect patients with the most appropriate person.

To help you make the appointment, the Care Navigator will need to know a little about why you need an appointment and so will ask you some very brief questions. This is because the Care Navigators have a number of alternative types of appointments available to them, and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with your GP for example, or perhaps with another member of the practice team.

 

Requests for Urgent Same Day Appointments

This Practice operates telephone triage for determining urgent and not so urgent cases so that appointments can be allocated according to patient need. The system works by allowing Care Co-ordinators to triage all requests for same day urgent requests. All Practices in Heywood, Middleton and Rochdale now operate a system of clinical triage for all urgent same day requests.

The aim is to provide the most appropriate appointment, more convenient access, more efficient use of time for GPs and patients by resolving an enquiry with a single telephone call to help ensure routine appointments remain available for patients with chronic complex illnesses.

Please note that we will still be operating the same system for pre bookable routine appointments and these can be made up to 6 weeks in advance.

We continue to encourage patients to register to use our on line services for booking appointments and requesting repeat prescriptions.

We very much hope that this system will make the best use of the services available both at the practice and in the wider community, and by doing so indirectly increase the number of available GP appointments, so that you can more easily secure this when necessary.

 

 



 
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